Got Questions? Get your answers here

Getting Started

Why Eekohost?

Our business model differs greatly from other domain registration and hosting companies. We don't offset costs by accepting advertising and we don't bombard customers with upsells or hidden fees. We offer competitive prices for domain registrations and hosting services, and cheap reliable SSL certificates. Though we don't do any aggressive marketing, we do provide an easy-to-use control panel and 24/7 qualified customer support via Live chat and ticket system. We're constantly working to improve our website – and your online experience.

How do I pay for your services?

Currently we accept direct Visa, and MasterCard payments along with PayPal (using which you can pay with the majority of payment cards).

Where can I read your full terms and conditions?

Click here to find Eekohost's Terms and Conditions. This is our Privacy Policy This is our Acceptable Use Policy  

How Do I Register a Domain Name?

If you are an existing Eekohost customer, simply log in to your Eekohost account and enter the desired domain name in the Choose a Domain field. Click the ‘Check Availability’ button. If the domain name you want to register is available, follow the instructions to your Shopping Cart, and Check Out to proceed with payment. If you are not an existing Eekohost customer there is a domain checker form on the front page of our website at Eekohost.com. Simply enter the desired domain in the Find Your Perfect Domain Name search box and click the Search Domain button. If the domain is available click the Select Domain button and follow the instructions to proceed through the registration and checkout process.

Can I Get My Website Listed in Google?

Absolutely! Once you move your site to Eekohost (or you create your new site), simply post your URL to Google’s free site submission page. Please note: It may take a few days to a few weeks to get listed.

How Easy is it to Change From My Current Provider?

We take all the heartache out of changing from your current host to Eekohost. All you need to do is provide us some basic information and we will take care of the transition for you. In most cases you won’t notice the seamless change, except you’ll be able to feel better knowing that your online web presence is now Environmentally Responsible and you’ve taken another step to minimising your environmental impact.

How Do I Get My Business Online?

Millions of small businesses use the Internet to promote their services and grow their businesses. Whether you want a simple business site or a full fledged online store, you can do it here. We also offer Premium Services like the ability to register a custom domain name (like yourname.com) to put a truly professional finish on your site. To get started online simply select your preferred hosting package here

Hosting

Can I get a discount for bulk website hosting?

Eekohost was founded to provide high quality premium website hosting services on an Environmentally Responsible technology platform. We understand that we need to offer reasonable pricing in a highly competitive industry, and have set the pricing of our hosting plans to provide great value for money. If you have more than 10 websites hosted with us we invite you to contact us via our support page to discuss special pricing and bulk hosting discounts.

Can I run scripts on the Eekohost servers?

For all shared and reseller account packages, our policies on running scripts on the server are:​​ No script may use 25% or more of system resources for longer than 60 seconds. The following actions are strictly prohibited:
  • Running stand-alone, unattached server side processes/daemons
  • Running any type of web spider/indexer (Google Cash / Ad Spy)
  • Running any bit-torrent/P2P application
  • Running cron scripts with intervals of less than 15 minutes, or setting up more than 5 simultaneous cron jobs
  • Running of public file exchange services
For more detailed information, please refer to our Acceptable Use Policy.

Do I have to pay for subdomains?

No. You can create free subdomains in your cPanel account which you can access from your Eekohost account login. The number of subdomains will be determined by the hosting plan you are subscribed to.

Support

How can I create an email account in cPanel

Please log in to your cPanel -> section Mail -> menu Email Accounts and follow the instructions provided here.

Does Eekohost Offer Phone Support?

Yes! Phone support comes standard with our Pro Support Package. We offer email and live chat support options with our other packages, and we have an extensive FAQ database where you can find the answers you need.

Domains

What happens to domain names after they expire?

The domain owner has a non-guaranteed grace period of approximately 27 days after expiration to renew the domain at the regular rate. If the domain is not renewed in time, it will be deleted from our registrar's database and placed in redemption period status. Please keep in mind: Many country code TLDs have special requirements for renewal, and some do not have a renewal grace period.

If a domain name is in redemption, when does it become available again?

Once a domain name has expired and is in its redemption period, it may be reactivated for a fee of $200, plus the renewal fee for the domain (depending on the TLD). If the domain is still not renewed within the redemption period (approximately 80-85 days), it becomes publicly available again. Once a domain is publicly available again it means that anyone can register it and you may lose access to it. To recover a domain in the redemption period, please submit a ticket with the domain and account details. We will gladly assist you in recovering the domain and getting you back online.

Can I get a discount for bulk domain registration?

We provide domain registration services to complement our core business which is providing high quality Environmentally Responsible website hosting. Because of this we resell domain registrations services at very small profit margins, just above our wholesale prices. This means our domain pricing is very competitive when compared with other Australian based domain registration providers. Unfortunately because of this we can't offer discounts for bulk domain registrations.

Will you inform me when my domain name is close to its expiration date?

Of course! Our system automatically begins sending renewal notices 60 days prior to your domain's expiration. The notices are sent to the email address listed in your Eekohost account profile and to the domain's Registrant email address. Additional notices are sent out 30 days, 15 days, 4 days, and 1 day prior to expiration.

Can I cancel a domain registration?

All domain name registrations are final and non-refundable. Please refer to our Registration Agreement.

Where can I find the prices for domain name registration?

You can check prices by following this link

What do I get with my domain name registration?

When you purchase a domain name through Eekohost, you also receive: •​ The option to purchase an SSL certifiicate from GeoTrust • The option to host your domain on our nameservers and to create all necessary DNS records for it in your Eekohost account • Free email forwarding with the option to create up to 100 personalized email aliases associated with the domain (such as mail@yourdomain.com) • Free URL forwarding, Dynamic DNS service, a free parking page, and more!

What is a TLD?

TLD stands for "top-level domain" and is the last segment of the domain name (.com, .org, .edu, .uk, etc.). A top-level domain indicates a certain characteristic of the associated website, such as its objective (business, government, education), owner, or geographical area of origin.

For how many years can a domain be registered?

You are able to register a domain name for a minimum of 1 year and a maximum of 2 years. Some country code TLDs like (.au) have specific requirements regarding the terms of their registration.

Where can I find the prices for Domain renewal?

You may find them on here. Click the Renewals tab to see the Domain renewal pricing.

How Do I Register a Domain Name?

If you are an existing Eekohost customer, simply log in to your Eekohost account and enter the desired domain name in the Choose a Domain field. Click the ‘Check Availability’ button. If the domain name you want to register is available, follow the instructions to your Shopping Cart, and Check Out to proceed with payment. If you are not an existing Eekohost customer there is a domain checker form on the front page of our website at Eekohost.com. Simply enter the desired domain in the Find Your Perfect Domain Name search box and click the Search Domain button. If the domain is available click the Select Domain button and follow the instructions to proceed through the registration and checkout process.

Billing

Where can I find receipts for my orders and purchases?

After you purchase any product from Eekohost, you will receive an email confirmation with your order number, domain name or service and the amount paid. This email functions as your receipt. You can also look up the details of any transaction in your Eekohost account.

Can I choose my how often I get billed for my hosting plan?

Yes, when you sign up to Eekohost you can choose between monthly, semi-annually (in advance), or annually (in advance). If you'd like to change the billing cycle for your hosting package, please submit a ticket with this request to our Billing department via our support page.

Affiliates

How do I become an Eekohost affiliate?

Becoming an Eekohost affiliate is easy and absolutely free, and you can do it from right inside your account. You'll find simple instructions on how to enable Affiliates in this Knowledgebase article.

Company

Why Use Eekohost?

Did you know that 3% of global energy usage is used by the servers (computers) that run the internet? The sad fat fact is that most of this energy is supplied by dirty coal and other fossil fuel power plants. Our vision is to provide a more Environmentally Responsible website hosting option for business who have an environmental conscience. Our environmentally friendly business practices include using ‘green’ energy from renewable sources, only use energy efficient server technology, recycle, drive fuel efficient vehicles, and offset all business activities agains carbon credits. By using Eekohost you’re ensuring that your online business presence is Environmentally Responsible, and you become part of the solution to the dirty energy Internet rather than part of the problem.